Return & Refund Policy

Event management is a service, so "returns" work differently than for goods. This policy explains, in plain terms, what happens to money already paid when an event is cancelled, postponed or reduced in scope. Your signed service agreement may contain project-specific variations, which take precedence.

1. Two Kinds of Money

Every invoice we issue separates two things:

• Professional fees — what you pay SKB Momentum for planning, design and production work.
• Supplier costs — venue hire, catering, staging, entertainment and similar third-party charges we place on your behalf.

They are treated differently on cancellation, so refunds are calculated per category, never as a flat percentage of the total.

2. If You Cancel

• Professional fees: fees for work already performed up to the cancellation date are earned and non-refundable. Any portion of a mobilisation payment not yet matched by work performed is refunded within 14 days.
• Supplier costs: we immediately notify all suppliers, negotiate the release of whatever their terms allow, and pass every ringgit recovered back to you. Deposits that suppliers retain under their own cancellation terms cannot be refunded by us.

3. If You Postpone

Postponement is almost always cheaper than cancellation. Our professional fees carry over to the new date without being re-charged (one postponement per engagement; further moves may incur a re-planning fee). We renegotiate supplier bookings on your behalf; most Malaysian venues will transfer deposits to a new date within 12 months if asked early.

4. If We Fail to Deliver

If SKB Momentum cancels an engagement for reasons within our control, all professional fees paid are refunded in full within 14 days, together with all supplier deposits we are able to recover, and we will assist in transitioning the project to another vendor at no charge. In eleven years this clause has never been used, and we intend to keep it that way.

5. Disputed Charges

If you believe an invoice or a delivered service does not match what was agreed, raise it within 14 days of the invoice or event date. We respond within 7 working days with a line-by-line reconciliation, and any amount found to be overcharged is credited or refunded immediately.

6. How Refunds Are Paid

Refunds are made in Malaysian Ringgit by bank transfer to the account that made the original payment, normally within 14 days of the refund being agreed. We do not refund to third-party accounts.

7. Contact

To discuss a cancellation, postponement or refund, contact your producer directly or write to [email protected] / +60 3-2731 4820. Postal address: Unit 21-03, Level 21, Menara Binjai, 2 Jalan Binjai, 50450 Kuala Lumpur, Malaysia.